Zeithaml Valarie A <br/><br/>
Services Marketing 

 - 6th 
 - New Delhi  McGraw Hill Education India Pvt. Ltd.  2014 
 - 711 
<br/><br/><label>ISBN: </label>9781259026812 
<br/><br/><label>Dewey Class. No.: </label>658.802 ZEI