Zeithaml Valarie,..et..al. <br/><br/>
Services Marketing 

 - 2008 
 - New Delhi  Tata McGraw Hill Education Pvt. Ltd.  2011 
 - 763 
<br/><br/><label>ISBN: </label>9780070700994 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.802 ZEI