TY  - BOOK
AU  - Evans David R
TI  - Essential Interviewing:A Programmed Approach to Effective Communication
SN  - 9780840034724
U1  - 158.3 EVA 
PY  - 2011///
CY  - Australia
PB  - Brooks/Cole
KW  -  Approach
KW  -  Communication
KW  -  Effective
KW  - Interviewing
KW  - Programmed
ER  -