TY  - BOOK
AU  - Rao Ajit 
AU  -  Chandra Subhash
TI  - The Little book of Big customer satisfaction Measurement
SN  - 9788132109785
U1  - 658.812 RAO 
PY  - 2012///
CY  - Los Angeles
PB  - SAGE
KW  -  Ajit
KW  -  Chandra
KW  -  Measurement
KW  -  Rao
KW  -  satisfaction
KW  - customer
ER  -