TY  - BOOK
AU  - Kumar V
TI  - Profitable Customer Engagement:Concepts Metrics and Strategies
SN  - 9788132113409
U1  - 658.812 KUM 
PY  - 2013///
CY  - Los Angeles
PB  - Sage
KW  -  Customer
KW  -  Engagement
KW  -  Metrics
KW  - Concepts
KW  - Profitable
KW  - Strategies
ER  -