TY  - BOOK
AU  - Kumar V
TI  - Profitable Customer Engagement
SN  - 9788132113409
U1  - 658.812 KUM 
PY  - 2013///
CY  - Los Angeles
PB  - SAGE
KW  -  Management
KW  -  Marketing
KW  -  profit
KW  - Costomer Relations
ER  -