TY  - BOOK
AU  - Shanker Ravi
TI  - Services Marketing
SN  - 9788174462671
U1  - 658.802 SHA 
PY  - 2002///
CY  - New Delhi
PB  - Anurag Jain for Excel Books
KW  -  Shanker Ravi
KW  - Services Marketing
ER  -