TY - BOOK AU - Bhat K Shridhara AU - K S Navya TI - Total Quality Management Handbook Vol 2 Tools and Techniques SN - 9789351426240 U1 - 658.562 BHA PY - 2014/// CY - Mumbai PB - Himalaya Publishing House KW - bhat k shridhara KW - handbook KW - total quality management ER -