000			00637nam a2200253Ia 4500
005			20250805130256.0
008			250805s2013||||xx |||||||||||||| ||und||
020			_a9781259026812
082			_a658.802 ZEI
100			_aZeithaml Valarie A
245		0	_aServices Marketing
250			_a6th
260			_bMc Graw Hill Pub. _aNew Delhi _c2013
300			_a711
650			_aBitner Mary Jo
650			_aGremler Dwayne D
650			_aMarketing
650			_aPandit Ajay
650			_aServices
650			_aZeithaml Valarie A
690			_aBusiness management
700			_a Bitner Mary Jo,Gremler Dwayne
942			_cBK
999			_c84370 _d84370